Refund policy
Exceptions / Non-Returnable Items
At The Honest Reset, certain items are not eligible for returns or exchanges, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom products (e.g., special orders or personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
Additionally, we are unable to accept returns on sale items or gift cards.
If you have any questions or concerns about a specific item, please don’t hesitate to reach out to us at amy@thehonestreset.com. While we cannot process returns or exchanges, we are happy to discuss your concerns and explore solutions, including offering store credit where appropriate.
Damages and Issues
We strive to ensure your experience with The Honest Reset is seamless. Please inspect your order upon delivery, and if your item is damaged, defective, or incorrect, contact us immediately at amy@thehonestreset.com. We’ll evaluate the issue and work with you to make it right.
Refunds and Store Credit
We do not offer refunds. However, your satisfaction is important to us, and we are happy to provide store credit as an alternative. Our goal is to support you and ensure you find the products and solutions that work best for your needs.